A: When sending a request for an upcoming event, please contact our team at office@raisethebarprods.com.

Please provide us with the following details in your email: the specific event space you require within the location, the estimated duration of the event, RTB item numbers, and the quantity of each item you need.

We request you send all event-related emails under one subject line to streamline communication. Kindly use the following format for the subject line: Event Name or PO#_Location_Date.

A: Does RTB require a minimum order? Receiving a Trucking/Labor Quote.

RTB does not require a minimum order.

Our pricing is completely transparent and upfront for the entire process of bringing your event to life. You will only pay the prices we provide you, as we do not have any hidden fees associated with our rentals. Any additional costs, such as trucking, labor, lodging, and taxes, will be addressed upfront to avoid surprises.

At RTB, we strive for prompt and efficient email responses. Our usual turnaround time is within 24 hours of receiving a request. However, for events that require complex custom fabrications, we may take 2-3 days to complete a quote request. If your matter is urgent, please let us know, and we will do our best to accommodate your needs.

When you receive a trucking/labor quote, you will notice that we always provide how long we anticipate installs and strikes to take for each specific request. This provides you with the information needed to plan out the logistics properly. Additional labor costs are sometimes required if less time is available than we've requested.

The rental fee is determined by the duration of time the item is rented.

• 1-3 days: x1 rental rate
• Up to one week: x1.5 rental rate
• Up to two weeks: x2 rental rate
• Up to three weeks: x3 rental rate
• Up to one month: x4 rental rate

A: If you need to become more familiar with the location of your event, or if you would prefer to meet with our team at the event site before the event, please let us know.

That said, we trust that our partners know the challenges of each event space. It is imperative to know if staircases are required, if intense weather conditions often occur, if the distance from truck parking to the event space is longer than usual, if multiple or small elevators are required, and if many vendors have been scheduled for install/strike at the same time.

A: Yes, we try our best to accommodate our partners if assistance is needed with a rental order from another vendor.

When requesting a will-call quote, we ask that you provide the following vendor information; Name, location, the quantity of each item needed, and operational hours for will-call service.

RTB is not responsible for any damages done to will-call items. RTB prides itself on taking diligent care of all items in our possession, whether the product is ours or belongs to another vendor.

A: Our strength is bringing your ideas to life. Please check out our CUSTOM PRICING GUIDE to quickly see a list of the items we build often.

If you have a special request, we have many fabrication departments such as; carpentry, upholstery, printing, and computer cutting. With these departments combined, we have created about 75% of our rental items inhouse!

If you have a unique request, please provide us with a sample photo of the item, a brief description of its purpose, and where it will be used (indoors or outdoors). Also, let us know if you want to keep the custom build after your event ends.

A: If our inventory doesn't meet your quantity requirements, please don't hesitate to ask if we can produce more of the item desired.

When looking through RTB's inventory, remember that about 75% of our inventory has been made in-house. We ask that you give our team a minimum of (30) days to produce any additional items.

A: Currently, RTB Headquarters needs more space for a showroom.

Although if you're interested in seeing any of our items in person, please let us know when you'd like to visit, and we'll have each item you'd like to see set up and ready for your viewing.

A: We receive many requests for photos of rental items in action at events. As we all know, in our industry, we must prioritize you and your client's privacy. With that in mind, we are working hard to provide these types of photos, and we may be working closely with your team to obtain access and permission to capture and share better pictures of our products.

That said, we offer an all-inclusive inventory document, including photographs of all our rental items. When your team creates proposals and mock-ups, we encourage taking screenshots of our products in the large version of our inventory document.

A: AI, PDF, or EPS

All artwork must be provided to RTB in vector format unless otherwise specified. Please note that JPG or PNG will not meet our quality standards.

If RTB's design team is asked to customize a provided file or create a new file, an 'Artwork Creation' fee will be added to your invoice. This cost is for each file created and will vary based on your needs.

Another great option is to search websites like shutterstock.com and istock.com. Here you will find good-quality images for printing and more.

A: We expect our partners to provide 100% of all concepts. For example, a photo of what needs to be built or a rough sketch/mock-up of what is requested.

We can then begin partnering with your team on the design work. We're happy to recommend material types, sizing, enhanced functionality, etc. Our team will then create 2D mock-ups and proofs for approval. From there, we handle 100% of the production!

We are so thankful that we work with event professionals; our partners usually handle diagrams/layouts. If you need help scaling a few of our items into your event space, we're happy to help. Currently, CAD drawings are outside of our capabilities.

A: Yes, we have worker's comp insurance and are happy to provide COIs.

Please send the name and address you'd like listed as 'additionally insured,' we will then be in touch with the necessary documentation.

A: We're open to discussing your next event, wherever it may be!

We primarily service Los Angeles, Orange County, San Diego, Palm Springs, Santa Barbara, and Las Vegas.

RTB will inform you of the required lodging fees upon receiving a quote. Lodging applies to areas outside of the OC/LA. Prices will vary based on the location's distance from our headquarters and the timing of your event.

A: RTB will provide an official invoice once a program is 100% approved.

Rest assured that once we send you a quote via email, all the requested items will be reserved until the 'approval needed by' date. Please let us know if you require an extension for this date, and we will do our best to accommodate your request.

If you need an estimate in PDF format, please don't hesitate to let us know, and our team will be happy to accommodate.

A: We will provide you with the contact information about (3) days before your event.

As a small yet efficient company, we strive to provide the best service possible. If you have any questions regarding an upcoming event, please don't hesitate to contact our office team at office@raisethebarprods.com.

A: RTB will provide an official invoice once a program is 100% approved??

Rest assured that once we send you a quote via email, all the requested items will be reserved until the 'approval needed by' date. Please let us know if you require an extension for this date, and we will do our best to accommodate your request.

If you need an estimate in PDF format, please don't hesitate to let us know, and our team will be happy to accommodate.

A: If our warehouse team has not started preparing for your event, you can cancel without extra charges. Typically, we prepare for an event 3-5 business days before installation.

Custom fabrications are handled differently, and cancellations are charged according to production progress.

A: Check: RTB Productions 16356 Downey Ave Paramount, CA 90723

ACH: (Please ask for info)

Credit card: We will charge 3% of the invoice total.

• 50% off (FAM) For internal events, whether it's for your own team or for a client's team.
• 50% off (Site visits) This will allow you to present our products to potential clients.
• 20% off (Not for profit) If you're for the cause, we can be too!

A: ***All discounts are for rental Items ONLY. No discount will be applied to trucking, labor, or custom fabrications.

We provide equal pricing to all our partners, which is competitive with industry standards and often lower than other companies. You can find this pricing on our inventory doc.